People we've helped

Ben, 40, from London

We value our customers and are committed to giving them the tools they need to proactively manage and protect their personal information online - reducing the risk of it being stolen and abused by fraudsters.

If we are to do this effectively, it is vital that we listen to our customers, constantly improving DataPatrol in line with the issues they face, their product experience and their views about identity protection.

Taking our customers' feedback into consideration in this way is central to our commitment to changing people's experience of using the web.

What's happened?

“A mail redirect had been setup for my address without my knowledge.”

How were they affected?

“This was news to me and I got worried that someone was using my home address for fraudulent purposes.”

How we helped?

“I contacted Garlik Customer Service and spoke to an advisor, who provided me with the Royal Mail contact number. I called them and in few minutes the re-direct was removed.

Garlik then set up CIFAS ‘protective registration’ on my behalf. This means that possible online thieves would be forced to provide extra proof of identity if they wanted to apply for credit in my name.

It’s reassuring that DataPatrol picked this up for me so I could take early action to stop my address being used by an identity thief for fraudulent purposes.”

Marie, 40, from Chesterfield

We value our customers and are committed to giving them the tools they need to proactively manage and protect their personal information online - reducing the risk of it being stolen and abused by fraudsters.

If we are to do this effectively, it is vital that we listen to our customers, constantly improving DataPatrol in line with the issues they face, their product experience and their views about identity protection.

Taking our customers' feedback into consideration in this way is central to our commitment to changing people's experience of using the web.

What's happened?

“DataPatrol sent me an alert notifying me that my name, mother’s maiden name and date of birth were available to the public on a web page.”

How were they affected?

“I was really surprised that this level of information was available to the public and wanted to remove it immediately. I often use my mother’s maiden name as secret answer to questions to retrieve my passwords, so if this information got into the wrong hands, it could have put me at risk of fraud.”

How we helped?

“I signed into my DataPatrol account, and next to my name I saw a red exclamation mark. I clicked on it, opening a window with the website address that had published my personal information and the option to get advice from Garlik Customer Service. I spoke to an advisor who told me that the website is legally obliged to remove this information if it is my wish.

I contacted the website and I arranged for my information to be removed straight away. Without DataPatrol I would have had no idea that my personal details were publically visible in this way and that I was at risk of identity fraud.”

Miles, 33, from Ripon

We value our customers and are committed to giving them the tools they need to proactively manage and protect their personal information online - reducing the risk of it being stolen and abused by fraudsters.

If we are to do this effectively, it is vital that we listen to our customers, constantly improving DataPatrol in line with the issues they face, their product experience and their views about identity protection.

Taking our customers' feedback into consideration in this way is central to our commitment to changing people's experience of using the web.

What's happened?

“I received an alert from DataPatrol telling me that my credit card number was possibly being traded online.”

How were they affected?

“I was greatly concerned – it was clear that my credit card was potentially available to fraudsters.”

How we helped?

“I immediately contacted Garlik Customer Service and spoke to an advisor who asked me to sign into my DataPatrol account and enter 6 digits of my credit card number.

To my relief I found that it was just a partial match to another credit card. I shop online quite a bit so it’s good to know that DataPatrol is looking out for my details.”

Janice, 50, from Uxbridge

We value our customers and are committed to giving them the tools they need to proactively manage and protect their personal information online - reducing the risk of it being stolen and abused by fraudsters.

If we are to do this effectively, it is vital that we listen to our customers, constantly improving DataPatrol in line with the issues they face, their product experience and their views about identity protection.

Taking our customers' feedback into consideration in this way is central to our commitment to changing people's experience of using the web.

What's happened?

“My email address, full name, date of birth, full address and telephone number were stored on a legitimate website which had been compromised.”

How were they affected?

“This accident enabled fraudsters to access my information and potentially trade it via ‘black market’ forums.”

How we helped?

“DataPatrol sent me an alert via email, notifying that my personal details had been exposed. I called Garlik Customer Service and spoke to an advisor who suggested I change my email password as well as passwords for any online accounts where my email address was registered.

I was very concerned about my information being available to fraudsters. Thanks to DataPatrol and Garlik I was able to deal with the situation before I became victim of fraud.”

FAQ

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